Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade

dc.creatorWorld Bank
dc.date2014-12-17T19:34:58Z
dc.date2014-12-17T19:34:58Z
dc.date2014-05
dc.date.accessioned2026-07-01T00:43:25Z
dc.descriptionSince 2001, the Afghan population's access to basic services has greatly improved in nearly all sectors. School enrolment has increased sharply, with over eight million children currently enrolled in school, of which 39 percent are girls. Current strategies for improving sub-national service delivery focus on delegating greater authority to provincial and district administrations. This report aims to identify administrative constraints in three key sectors of public service delivery, education, health and agricultural extension services. The analysis follows the service delivery chain, from central to provincial, through district to community level, and is particularly concerned to examine service delivery in these three sectors through the window of sub-national governance and its relations to the service delivery mandates of line ministries. The study provides the Government of Afghanistan with recommendations on how to alleviate critical constraints to service delivery at sub-national levels on a sustainable basis, in the context of an expected restrained fiscal future. The report's main findings are based on qualitative research. The key findings are based on existing literature and reports as well as field visits to 5 provinces and 10 districts and qualitative analyses of over 171 key-informant interviews on different levels of service delivery administration, 68 in-depth interviews with community leaders, and a community household survey in 20 communities spread over 5 provinces and 55 service facilities (for example, schools and clinics) were assessed. The report is split into six sections: section one gives executive summary; section two provides a brief introduction to the study objectives and clarifies some key definitions; section three outlines the methods used to perform the analysis; sections four, five, and six provide in-depth discussions of education, health, and agriculture extension respectively; and section seven provides recommendations and concludes. The over-arching governance structures and further methodological details are given in appendix one. All references and research tools are presented in annexes.
dc.formatapplication/pdf
dc.formattext/plain
dc.identifierhttp://documents.worldbank.org/curated/en/2014/05/20346330/critical-administrative-constraints-service-delivery-improving-public-services-afghanistans-transformational-decade
dc.identifierhttps://hdl.handle.net/10986/20765
dc.identifierhttps://doi.org/10.1596/20765
dc.identifier.urihttp://hdl.handle.net/123456789/409898
dc.languageEnglish
dc.languageen_US
dc.publisherWashington, DC
dc.rightsCC BY 3.0 IGO
dc.rightshttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectABSENTEEISM
dc.subjectABUSE
dc.subjectACCESS TO EDUCATION
dc.subjectACCESS TO RESOURCES
dc.subjectACCOUNTABILITY
dc.subjectACCOUNTABILITY FRAMEWORK
dc.subjectACCOUNTABILITY MECHANISMS
dc.subjectACCOUNTING
dc.subjectADMINISTRATIVE ARRANGEMENTS
dc.subjectADMINISTRATIVE STRUCTURE
dc.subjectALLOCATION
dc.subjectASSETS
dc.subjectBASIC SERVICES
dc.subjectBEST PRACTICES
dc.subjectBUDGET ALLOCATION
dc.subjectBUDGET CONSTRAINTS
dc.subjectBUDGET EXECUTION
dc.subjectBUDGET EXPENDITURE
dc.subjectBUDGET OPERATIONS
dc.subjectBUDGET PLAN
dc.subjectBUDGET PLANNING
dc.subjectBUDGET STRUCTURE
dc.subjectBUDGET SUPPORT
dc.subjectBUREAUCRACY
dc.subjectCAPACITY BUILDING
dc.subjectCHART OF ACCOUNTS
dc.subjectCITIZEN
dc.subjectCIVIL SERVANT
dc.subjectCIVIL SERVANTS
dc.subjectCIVIL SERVICE
dc.subjectCIVIL SERVICE REGULATIONS
dc.subjectCOMMUNITY DEVELOPMENT
dc.subjectCOMMUNITY LEADERS
dc.subjectCOMMUNITY MEMBERS
dc.subjectCONSTRUCTION COMPANIES
dc.subjectCORRUPT
dc.subjectCOST ESTIMATES
dc.subjectDATA ANALYSIS
dc.subjectDATA AVAILABILITY
dc.subjectDATA COLLECTION
dc.subjectDATA COLLECTION PROCESS
dc.subjectDECISION-MAKING
dc.subjectDECISION-MAKING PROCESSES
dc.subjectDISCRETION
dc.subjectDISCRETIONARY PROGRAMS
dc.subjectECONOMIC DEVELOPMENT
dc.subjectEDUCATION BUDGET
dc.subjectEDUCATION EXPENDITURES
dc.subjectEXERCISES
dc.subjectEXPENDITURE DATA
dc.subjectEXPENDITURES
dc.subjectFINANCIAL INFORMATION
dc.subjectFINANCIAL MANAGEMENT INFORMATION
dc.subjectFINANCIAL MANAGEMENT INFORMATION SYSTEM
dc.subjectGOVERNMENT BUDGET
dc.subjectGOVERNMENT ENTITIES
dc.subjectGOVERNMENT OFFICIALS
dc.subjectGOVERNMENT POLICY
dc.subjectGOVERNMENT REVENUE
dc.subjectGROSS DOMESTIC PRODUCT
dc.subjectHEALTH CLINICS
dc.subjectHEALTH DEPARTMENTS
dc.subjectHEALTH MANAGEMENT
dc.subjectHEALTH MINISTRY
dc.subjectHEALTH POLICY
dc.subjectHEALTH SECTOR
dc.subjectHEALTH SERVICES
dc.subjectHEALTH SYSTEMS
dc.subjectHEALTH WORKERS
dc.subjectHOSPITAL SERVICES
dc.subjectHOSPITALS
dc.subjectIMMUNIZATION
dc.subjectIMMUNODEFICIENCY
dc.subjectINCOME
dc.subjectINFORMATION FLOWS
dc.subjectINFRASTRUCTURE SERVICES
dc.subjectINTEGRITY
dc.subjectINTERNATIONAL AID
dc.subjectINTERNATIONAL COMMUNITY
dc.subjectINTERNATIONAL DEVELOPMENT
dc.subjectINTERVENTION
dc.subjectINVESTIGATION
dc.subjectLAWS
dc.subjectLOCAL GOVERNANCE
dc.subjectMAINTENANCE BUDGET
dc.subjectMEASURABLE INDICATORS
dc.subjectMEDICINES
dc.subjectMILITARY EXPENDITURES
dc.subjectMINISTER
dc.subjectMINISTERS
dc.subjectMINISTRY OF FINANCE
dc.subjectMORTALITY
dc.subjectNATIONAL BUDGET
dc.subjectNATIONAL DEVELOPMENT
dc.subjectNATIONAL FRAMEWORK
dc.subjectNATIONAL GOVERNANCE
dc.subjectNATIONAL GOVERNMENT
dc.subjectNATIONAL LEVEL
dc.subjectNATIONAL PRIORITY
dc.subjectOUTCOME DATA
dc.subjectOUTCOME INDICATORS
dc.subjectOUTPUT DATA
dc.subjectPATIENT
dc.subjectPERFORMANCE ASSESSMENTS
dc.subjectPOOR PERFORMANCE
dc.subjectPRIVATE SECTOR
dc.subjectPROCUREMENT
dc.subjectPROCUREMENT LAW
dc.subjectPROCUREMENT POLICY
dc.subjectPROGRAM IMPLEMENTATION
dc.subjectPROGRAM OBJECTIVES
dc.subjectPROGRAM OPERATIONS
dc.subjectPROGRAMS
dc.subjectPROVINCIAL EDUCATION
dc.subjectPROVINCIAL LEVEL
dc.subjectPROVISION OF EDUCATION SERVICES
dc.subjectPUBLIC ADMINISTRATION
dc.subjectPUBLIC EDUCATION
dc.subjectPUBLIC EXPENDITURE
dc.subjectPUBLIC EXPENDITURE REQUIREMENTS
dc.subjectPUBLIC EXPENDITURE TRACKING
dc.subjectPUBLIC FINANCIAL MANAGEMENT
dc.subjectPUBLIC HEALTH
dc.subjectPUBLIC HEALTH SERVICES
dc.subjectPUBLIC POLICY
dc.subjectPUBLIC POLICY OBJECTIVES
dc.subjectPUBLIC RESOURCES
dc.subjectPUBLIC REVENUE
dc.subjectPUBLIC SECTOR
dc.subjectPUBLIC SECTORS
dc.subjectPUBLIC SERVICE
dc.subjectPUBLIC SERVICE DELIVERY
dc.subjectPUBLIC SERVICE PROVIDERS
dc.subjectPUBLIC SERVICE PROVISION
dc.subjectPUBLIC SERVICES
dc.subjectQUALITY ASSURANCE
dc.subjectQUALITY OF EDUCATION
dc.subjectQUALITY OF SERVICES
dc.subjectQUANTITATIVE DATA
dc.subjectREFORM AGENDA
dc.subjectREFORM PROCESS
dc.subjectREGULATORY FRAMEWORK
dc.subjectREPRESENTATIVE BODIES
dc.subjectSALARY PAYMENTS
dc.subjectSCHOOL MANAGEMENT
dc.subjectSECTOR MANAGERS
dc.subjectSERVICE DELIVERY
dc.subjectSERVICE FACILITIES
dc.subjectSERVICE FACILITY
dc.subjectSERVICE PROCEDURES
dc.subjectSERVICE PROVIDERS
dc.subjectSERVICE PROVISION
dc.subjectSERVICE STANDARDS
dc.subjectSOCIAL DEVELOPMENT
dc.subjectSTRATEGIC PRIORITIES
dc.subjectTRANSPARENCY
dc.subjectURBANIZATION
dc.titleCritical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade

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