Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade
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Washington, DC
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Since 2001, the Afghan population's
access to basic services has greatly improved in nearly all
sectors. School enrolment has increased sharply, with over
eight million children currently enrolled in school, of
which 39 percent are girls. Current strategies for improving
sub-national service delivery focus on delegating greater
authority to provincial and district administrations. This
report aims to identify administrative constraints in three
key sectors of public service delivery, education, health
and agricultural extension services. The analysis follows
the service delivery chain, from central to provincial,
through district to community level, and is particularly
concerned to examine service delivery in these three sectors
through the window of sub-national governance and its
relations to the service delivery mandates of line
ministries. The study provides the Government of Afghanistan
with recommendations on how to alleviate critical
constraints to service delivery at sub-national levels on a
sustainable basis, in the context of an expected restrained
fiscal future. The report's main findings are based on
qualitative research. The key findings are based on existing
literature and reports as well as field visits to 5
provinces and 10 districts and qualitative analyses of over
171 key-informant interviews on different levels of service
delivery administration, 68 in-depth interviews with
community leaders, and a community household survey in 20
communities spread over 5 provinces and 55 service
facilities (for example, schools and clinics) were assessed.
The report is split into six sections: section one gives
executive summary; section two provides a brief introduction
to the study objectives and clarifies some key definitions;
section three outlines the methods used to perform the
analysis; sections four, five, and six provide in-depth
discussions of education, health, and agriculture extension
respectively; and section seven provides recommendations and
concludes. The over-arching governance structures and
further methodological details are given in appendix one.
All references and research tools are presented in annexes.
Palabras clave
ABSENTEEISM, ABUSE, ACCESS TO EDUCATION, ACCESS TO RESOURCES, ACCOUNTABILITY, ACCOUNTABILITY FRAMEWORK, ACCOUNTABILITY MECHANISMS, ACCOUNTING, ADMINISTRATIVE ARRANGEMENTS, ADMINISTRATIVE STRUCTURE, ALLOCATION, ASSETS, BASIC SERVICES, BEST PRACTICES, BUDGET ALLOCATION, BUDGET CONSTRAINTS, BUDGET EXECUTION, BUDGET EXPENDITURE, BUDGET OPERATIONS, BUDGET PLAN, BUDGET PLANNING, BUDGET STRUCTURE, BUDGET SUPPORT, BUREAUCRACY, CAPACITY BUILDING, CHART OF ACCOUNTS, CITIZEN, CIVIL SERVANT, CIVIL SERVANTS, CIVIL SERVICE, CIVIL SERVICE REGULATIONS, COMMUNITY DEVELOPMENT, COMMUNITY LEADERS, COMMUNITY MEMBERS, CONSTRUCTION COMPANIES, CORRUPT, COST ESTIMATES, DATA ANALYSIS, DATA AVAILABILITY, DATA COLLECTION, DATA COLLECTION PROCESS, DECISION-MAKING, DECISION-MAKING PROCESSES, DISCRETION, DISCRETIONARY PROGRAMS, ECONOMIC DEVELOPMENT, EDUCATION BUDGET, EDUCATION EXPENDITURES, EXERCISES, EXPENDITURE DATA, EXPENDITURES, FINANCIAL INFORMATION, FINANCIAL MANAGEMENT INFORMATION, FINANCIAL MANAGEMENT INFORMATION SYSTEM, GOVERNMENT BUDGET, GOVERNMENT ENTITIES, GOVERNMENT OFFICIALS, GOVERNMENT POLICY, GOVERNMENT REVENUE, GROSS DOMESTIC PRODUCT, HEALTH CLINICS, HEALTH DEPARTMENTS, HEALTH MANAGEMENT, HEALTH MINISTRY, HEALTH POLICY, HEALTH SECTOR, HEALTH SERVICES, HEALTH SYSTEMS, HEALTH WORKERS, HOSPITAL SERVICES, HOSPITALS, IMMUNIZATION, IMMUNODEFICIENCY, INCOME, INFORMATION FLOWS, INFRASTRUCTURE SERVICES, INTEGRITY, INTERNATIONAL AID, INTERNATIONAL COMMUNITY, INTERNATIONAL DEVELOPMENT, INTERVENTION, INVESTIGATION, LAWS, LOCAL GOVERNANCE, MAINTENANCE BUDGET, MEASURABLE INDICATORS, MEDICINES, MILITARY EXPENDITURES, MINISTER, MINISTERS, MINISTRY OF FINANCE, MORTALITY, NATIONAL BUDGET, NATIONAL DEVELOPMENT, NATIONAL FRAMEWORK, NATIONAL GOVERNANCE, NATIONAL GOVERNMENT, NATIONAL LEVEL, NATIONAL PRIORITY, OUTCOME DATA, OUTCOME INDICATORS, OUTPUT DATA, PATIENT, PERFORMANCE ASSESSMENTS, POOR PERFORMANCE, PRIVATE SECTOR, PROCUREMENT, PROCUREMENT LAW, PROCUREMENT POLICY, PROGRAM IMPLEMENTATION, PROGRAM OBJECTIVES, PROGRAM OPERATIONS, PROGRAMS, PROVINCIAL EDUCATION, PROVINCIAL LEVEL, PROVISION OF EDUCATION SERVICES, PUBLIC ADMINISTRATION, PUBLIC EDUCATION, PUBLIC EXPENDITURE, PUBLIC EXPENDITURE REQUIREMENTS, PUBLIC EXPENDITURE TRACKING, PUBLIC FINANCIAL MANAGEMENT, PUBLIC HEALTH, PUBLIC HEALTH SERVICES, PUBLIC POLICY, PUBLIC POLICY OBJECTIVES, PUBLIC RESOURCES, PUBLIC REVENUE, PUBLIC SECTOR, PUBLIC SECTORS, PUBLIC SERVICE, PUBLIC SERVICE DELIVERY, PUBLIC SERVICE PROVIDERS, PUBLIC SERVICE PROVISION, PUBLIC SERVICES, QUALITY ASSURANCE, QUALITY OF EDUCATION, QUALITY OF SERVICES, QUANTITATIVE DATA, REFORM AGENDA, REFORM PROCESS, REGULATORY FRAMEWORK, REPRESENTATIVE BODIES, SALARY PAYMENTS, SCHOOL MANAGEMENT, SECTOR MANAGERS, SERVICE DELIVERY, SERVICE FACILITIES, SERVICE FACILITY, SERVICE PROCEDURES, SERVICE PROVIDERS, SERVICE PROVISION, SERVICE STANDARDS, SOCIAL DEVELOPMENT, STRATEGIC PRIORITIES, TRANSPARENCY, URBANIZATION