Tell Us How We are Doing
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World Bank, Washington, DC
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Motivating service providers to
improve the quality of public service delivery is a major
development challenge across the globe. This is particularly
relevant for women, who are over-represented as providers of
essential public services such as healthcare and education
in Africa. In the context of a national school nutrition
program in the Western Cape province of South Africa, the
authors offered either private feedback or public
recognition to female school-feeding teams to examine the
effectiveness of different incentives schemes when financial
rewards are not available. Receiving private feedback on
performance boosted workers’ effort more than public
recognition. These results suggest that providing
performance feedback can be an effective policy for
motivating female teams and improving service delivery, more
so than mechanisms leveraging public image.
Palabras clave
GENDER INNOVATION LAB, AFRICA GENDER POLICY, WOMEN AND YOUTH EMPLOYMENT, WOMEN AND SOCIAL NORMS, PUBLIC SERVICE DELIVERY, MOTIVATION, PERFORMANCE FEEDBACK, PUBLIC RECOGNITION