Total Quality Management Techniques Explored at Carolina Cream and Scott Specialty Foods: A Case Study
No hay miniatura disponible
Fecha
Autores
Título de la revista
ISSN de la revista
Título del volumen
Editor
Resumen
Descripción
This case study examines the implementation of Total Quality Management (TOM) in two food processing firms. The two firms, which are separate divisions of a large food processor, used different implementation strategies, management leadership and employee empowerment. These strategies are compared on a strengths-and-weaknesses basis. The analysis shows that the context in which TQM is implemented is an important factor when planning such a dramatic strategic change and that the implementation of TQM or any other managerial innovation requires building teamwork and devotion of significant resources by all stakeholders in a company.