When Passionate Leadership Stimulates Enduring Change : A Transformational Capacity Development Anecdote from Uganda
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World Bank, Washington, DC
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This paper from the water sector in
Uganda turns on its head conventional wisdom about capacity
growth and how long it takes to effect enduring change. This
example of a transformational process that was driven by
passionate leadership and, contrary to popular development
wisdom, was front-ended by short-term results producing
initiatives that led to longer-term impact. The experience
of the National Water and Sewerage Corporation (NWSC) in
Uganda reflects a tripartite relationship among results
achievement, capacity development, and performance
improvement. Within a couple of years, NWSC went from being
a fiscally and operationally dysfunctional utility to a
financially sustainable and efficient service provider. The
story of this transformation and conclusions on how
charismatic leaders can cause profound changes within a
short time frame are outlined in this paper.
Palabras clave
ACHIEVEMENT, AREA, ATTENTION, ATTRIBUTION, CAPACITY BUILDING, CENTER, CENTRE, COLLECTION EFFICIENCY, COMMUNITY LEADERS, CREATIVITY, CUSTOMER SERVICE, FINANCIAL VIABILITY, LEADERSHIP, LEARNING, LEARNING METHODS, PERFORMANCE CONTRACT, PERFORMANCE CONTRACTS, PERFORMANCE TARGETS, PRIVATE OPERATORS, PRIVATE SECTOR, PRIVATIZATION, SERVICE DELIVERY, SERVICE PROVIDER, SEWERAGE CORPORATION, UTILITY MANAGEMENT, WATER DISTRIBUTION, WATER PRODUCTION, WATER SECTOR, WATER UTILITIES