Innovative Contracts, Sound Relationships : Urban Water Sector Reform in Senegal
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World Bank, Washington, DC
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In 1995, the Government of Senegal
launched wide-reaching reforms in the urban water sector.
The reforms consisted of dissolving the state-run water
company and creating a new asset-holding company that owned
all the fixed assets in the government's name and had a
mandate to manage the sector. The distribution and
production was delegated to a separate entity, and a private
operator was engaged to run the system. Eight years later,
these reforms have resulted in significantly better services
and financial health for the sector. There has been a 20
percent increase in the amount of water supplied, and the
number of customers connected has increased by 35 percent.
Consumers experience better service delivery in terms of
response time to complaints, hours of service, and water
quality. The utility is better run, with lower water losses
and higher bill recovery. Both the private operating company
and the state asset-holding company are healthy
organizations, and their working relationship is good.
Palabras clave
AGRICULTURE, BANKS, BIDDING, BILATERAL AID, BOREHOLES, CHLORIDE, CIVIL SERVICE, CONSTRUCTION, DEREGULATION, DRINKING WATER, DRINKING WATER QUALITY, DROUGHTS, ECONOMIC DEVELOPMENT, ECONOMIC PROBLEMS, ENVIRONMENTAL RESOURCES, EQUILIBRIUM, EXPENDITURES, EXPLOITATION, EXPORT, GAME THEORY, GROUNDWATER, INCOME, INFRASTRUCTURE SERVICES, PHOSPHATE, PIPED WATER, PIPES, POLICY MAKERS, POVERTY ALLEVIATION, PRIVATE SECTOR, PRODUCTIVITY, PUBLIC SERVICES, QUALITY OF WATER, REGULATORY FRAMEWORK, RESOURCES MANAGEMENT, SAFE WATER, SAHEL, SANITATION, SERVICE AREA, SERVICE DELIVERY, SUPPLIERS, SURFACE WATER, SURFACE WATER SOURCES, THE GAMBIA, URBAN AREAS, URBAN CENTERS, URBAN WATER, WATER DEMAND, WATER DISTRIBUTION, WATER METERS, WATER QUALITY, WATER SERVICES, WATER SHORTAGES, WATER SUPPLY, WATER SUPPLY SYSTEMS, WATER SYSTEM, WATER TREATMENT, WATER UTILITIES