Safety and Security: Developing a Cooperative Process to Meet the Public Transportation Challenge
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Public transit systems are faced with a dual challenge in today’s security-conscious operating
environment. They must continue to monitor and respond to the needs of their riders by offering
easy accessibility, on-time service, and adherence to the highest of safety standards. At the same
time, public transit authorities must maintain a secure environment for passengers, their workforce,
equipment and facilities. This presents a formidable challenge, especially for smaller transit entities
with limited resources.
A method for determining rider perceptions of the safety and security policies of their transit
provider is presented. This provides a method for the transit provider to determine rider perceptions
and identify opportunities for enhancing rider awareness. The suggested process also provides transit
personnel with a means for identifying gaps in their existing safety and security procedures, leading
to the ability to improve their safety and security posture.