Learning From Client Exit: What Do We Mean By Client Exit?
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All microfinance institutions (MFIs) have clients who decide to leave their programme. Clients may leave for positive reasons - for example they might have outgrown the size of the loans that the MFI can offer and be graduating to formal sector finance. They may also leave for negative reasons, such as business failure or a bad experience with the MFI. Furthermore, some clients who leave may decide to return at some stage in the future.