Building Trust in the State with Information
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World Bank, Washington, DC
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Can communication designed to increase
support for government policy and shift perceptions of state
capacity redress deep-rooted mistrust in state institutions?
This paper finds providing information on past state
effectiveness, highlighting citizens' cooperation in
enabling past effectiveness or appealing to religious
authorities' support for government policy have limited
impact on support for policy, perceptions of state capacity
and trust in the state in Pakistan. This holds true on
average and across important dimensions of heterogeneity
after accounting for experimenter demand. This paper
highlights the limits of using information to build trust in
state institutions, and the importance of measuring
experimenter demand.
Palabras clave
STATE CAPACITY, TRUST, PUBLIC SERVICE DELIVERY