Satisfaction with Life and Service Delivery in Eastern Europe and the Former Soviet Union : Some Insights from the 2006 Life in Transition Survey
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World Bank
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The main objective of the Life in
Transition Survey (LiTS) was to assess the impact of
transition on people, and so the survey questionnaire
covered four main themes. First, it collected personal
information on aspects of material well-being, including
household expenditures, possession of consumer goods such as
a car or mobile phone, and access to local public services
and utilities. Second, the survey included measures of
satisfaction and attitudes towards economic and political
reforms as well as public service delivery. Third, the LiTS
captured individual 'histories' through transition
from around 1989 to the present, especially key events and
episodes that may have influenced their attitudes towards
reforms, and collected information on individuals; family
background, on their employment situation, and on coping
strategies during transition. Finally, the survey also
attempted to capture the extent to which crime and
corruption are affecting peoples' lives, and the extent
to which individuals' trust in other people and in
state institutions has changed over time. This volume
presents the main findings of three studies by World Bank
economists using data from the 2006 LiTS. Chapter one
examines quantitative and qualitative dimensions welfare in
countries of Eastern Europe and the former Soviet Union,
with 'satisfaction with life' being the key
welfare measure used. Chapter two analyzes socioeconomic
characteristics of different income groups across countries,
and shows how the welfare measure derived from the LiTS
provides a very useful and effective means to measure
household welfare and/or rank households by relative
economic status, both within as well as across countries.
Finally, chapter three focuses on three interlinked
questions: (i) why are some people more likely than others
to use publicly provided health services? (ii) What are some
of the key influences on users' satisfaction with
quality and efficiency of medical treatment received? And
(iii) how does the prevalence of informal payments impact
people's decision on using publicly provided health
services, and upon use, the level of satisfaction with
services received?
Palabras clave
AGED, AGRICULTURAL EMPLOYMENT, AGRICULTURE, AMOUNT OF MONEY, ASSET OWNERSHIP, ASSET POOR, BANK ACCOUNT, BENCHMARKING, COMMODITY, CONSUMER, CONSUMER GOOD, CONSUMER GOODS, CONSUMPTION EXPENDITURES, CORRUPTION, CRIME, DEFLATORS, DEMOGRAPHIC COMPOSITION, DURABLE GOODS, ECONOMETRIC ANALYSIS, ECONOMIC CRISIS, ECONOMIC GROWTH, ECONOMIC SITUATION, EDUCATION LEVEL, EDUCATIONAL ATTAINMENT, EMPLOYMENT SITUATION, EMPLOYMENT STATUS, EXPENDITURE, EXPENDITURES, GDP, GENDER, GINI COEFFICIENT, HEALTH CARE, HEALTH INSURANCE, HEALTH SERVICES, HOUSEHOLD APPLIANCES, HOUSEHOLD BUDGET, HOUSEHOLD CONSUMPTION, HOUSEHOLD EXPENDITURES, HOUSEHOLD HEAD, HOUSEHOLD INCOMES, HOUSEHOLD SIZE, HOUSEHOLD SPENDING, HOUSEHOLD SURVEY, HOUSEHOLD SURVEYS, HOUSEHOLD WELFARE, HOUSEHOLDS, INCOME DISTRIBUTION, INCOME GROUP, INCOME GROUPS, INCOME GROWTH, INCOME INEQUALITY, INCOME LEVELS, INCOME SOURCE, INCOME SOURCES, INEQUALITIES, INEQUALITY, INTERNATIONAL BANK, JOB CREATION, JOB OPPORTUNITIES, LABOR FORCE, LABOR FORCE SURVEYS, LIVING CONDITIONS, LIVING STANDARDS, LOW INCOME, LOW-INCOME, MEDICAL TREATMENT, PENSIONS, PEOPLES, PER CAPITA CONSUMPTION, PER CAPITA INCOMES, POOR HOUSEHOLDS, POSSESSION, POVERTY ANALYSIS, POVERTY ESTIMATES, POVERTY INCIDENCE, POVERTY LINE, POVERTY LINES, POVERTY PROFILE, POVERTY RATES, PRICE INDEX, PROBABILITIES, PROBABILITY, PRODUCTIVITY, PUBLIC SERVICE DELIVERY, QUALITY OF LIFE, QUESTIONNAIRE, QUESTIONNAIRES, RECESSION, REGRESSION ANALYSIS, RURAL, RURAL AREAS, SOCIAL CAPITAL, SOURCE OF INCOME, SOURCES OF INCOME, TUITION, TYPES OF ASSETS, UNEMPLOYED, UNEMPLOYMENT, UNEMPLOYMENT BENEFITS, UNEMPLOYMENT RATES, UNION, URBAN AREAS, WAGES, WEALTH, WORTH