Addressing Access and Behavioral Constraints through Social Intermediation Services : A Review of Chile Solidario and Red Unidos
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World Bank, Washington, DC
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Social programs are often designed under
the assumption that individuals make rational decisions that
improve their welfare. Yet, informational and behavioral
constraints limit the extreme and chronic poor's access
and participation in social programs. This paper reviews the
implementation and performance of two "social
intermediation services" that were designed to address
these constraints, improve beneficiaries' access to
social programs, and help the poor surmount poverty: Chile
Solidario, the first such service in Latin America, and Red
Unidos, implemented later in Colombia. The analysis provides
insights on key factors influencing performance, cost
effectiveness, and the impacts that such services can be
expected to have.
Palabras clave
ACCESS TO HEALTH CARE, ACCESS TO SERVICES, ADMINISTRATIVE COSTS, APPLICATION PROCESS, BANKING SERVICE, BASIC NEEDS, BENEFICIARIES, BIASES, BREASTFEEDING, CAS, CHILD CARE, CHILD CARE COSTS, CHILD HEALTH, CITIZENS, CLUBS, COLLECTIVE ACTIONS, CONTRACEPTIVE METHOD, CONTROL GROUPS, COST EFFECTIVENESS, COUNSELORS, CREDIT ACCESS, DAYCARE, DECISION MAKING, DEMAND FOR SERVICES, DEVELOPMENT PLANS, DEVELOPMENT POLICY, DISABILITY, DISABLED, DISCRIMINATION, DOMESTIC VIOLENCE, DRINKING WATER, EARNINGS, ECONOMIC BARRIERS, ECONOMIC GROWTH, ECONOMIC POLICIES, ECONOMIC RESOURCES, EDUCATION SYSTEM, EDUCATION SYSTEMS, ELDERLY, ENROLLMENT, ERADICATION OF POVERTY, EXISTING RESOURCES, EXPENDITURE, EXPENDITURES, EXTREME POVERTY, FAMILIES, FAMILY COUNSELING, FAMILY DEVELOPMENT, FAMILY PLAN, FAMILY PLANS, FAMILY SUPPORT, FIGHT AGAINST POVERTY, FINANCIAL SERVICE, FINANCING COSTS, FORMAL EDUCATION, GROUP OF WOMEN, HEALTH CARE SERVICES, HEALTH CARE SYSTEM, HEALTH SERVICES, HOME VISITS, HOUSEHOLD LEVEL, HOUSEHOLDS, ID, ILLITERACY, ILLNESS, IMPACT EVALUATION, INDIVIDUAL NEEDS, INEQUALITY, INFORMATION SYSTEM, INFORMATION SYSTEMS, INSTITUTIONAL SUPPORT, INTEREST RATE, INTEREST RATES, INTERNATIONAL BANK, INTERVENTION, JOB TRAINING, LABOR FORCE, LABOR MARKET, LAWS, LEARNING, LEVEL OF ASSETS, LIMITED RESOURCES, LIVING CONDITIONS, LIVING STANDARDS, LOAN, LOAN APPLICATIONS, LOAN CONDITIONS, LOCAL AUTHORITIES, LOCAL CAPACITY, LOCAL COMMUNITIES, MARITAL STATUS, MILLENNIUM DEVELOPMENT GOALS, MINISTRY OF EDUCATION, MINISTRY OF HEALTH, MOTHER, NATIONAL LEVEL, NATIONAL POPULATION, NUTRITION, OUTREACH, PARENTING, PARENTS, PENSIONS, PERSONAL HEALTH, PLAN OF ACTION, POLICY DESIGN, POLICY DISCUSSIONS, POLICY MAKERS, POLICY RESEARCH, POLICY RESEARCH WORKING PAPER, POLLUTION, POOR FAMILIES, POVERTY MEASURES, POVERTY REDUCTION, POVERTY REDUCTION STRATEGIES, PREGNANT WOMEN, PRIMARY HEALTH CARE, PRIVATE INVESTMENT, PROGRAM IMPLEMENTATION, PROGRESS, PSYCHOLOGICAL SUPPORT, PSYCHOLOGY, PSYCHOSOCIAL SUPPORT, PUBLIC SUBSIDY, QUALITY OF EDUCATION, QUALITY OF LIFE, QUALITY OF SERVICES, QUALITY SERVICES, RESPECT, RURAL AREAS, SAVINGS, SCHOOL AGE, SCHOOL ATTENDANCE, SCREENING, SECONDARY EDUCATION, SELF-CONFIDENCE, SELF-ESTEEM, SERVICE DELIVERY, SERVICE PROVIDER, SERVICE PROVIDERS, SERVICE PROVISION, SOCIAL BENEFITS, SOCIAL CONDITIONS, SOCIAL EMPOWERMENT, SOCIAL INCLUSION, SOCIAL INDICATORS, SOCIAL INFORMATION, SOCIAL INTERMEDIATION, SOCIAL INTERVENTION, SOCIAL NETWORKS, SOCIAL POLICIES, SOCIAL PROGRAMS, SOCIAL RESPONSIBILITY, SOCIAL SECURITY, SOCIAL SERVICES, SOCIAL WELFARE, SOCIAL WORKERS, SOCIOECONOMIC STATUS, SOURCE OF INCOME, SOURCE OF INFORMATION, SPOUSES, START-UP, SUPPLY CHAIN, TARGETING, TECHNICAL ASSISTANCE, TELEVISION, TERTIARY EDUCATION, TRANSACTION COSTS, TRANSACTIONS COSTS, TRANSPORTATION, URBAN AREAS, VENTILATION, VICIOUS CYCLE, VIOLENCE, VULNERABILITY, VULNERABLE FAMILIES, VULNERABLE FAMILY MEMBERS, VULNERABLE HOUSEHOLDS, WASTE, WASTE DISPOSAL, WOMAN