Process benchmarking in the fruit and vegetable supply chain
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The purpose of this paper is to present the
results of an international process benchmarking and to
compile models of best practice business processes.
The results of our international process benchmarking
study allowed us to develop a framework, comprising
three models, for better meeting customers’ needs. The
first model presents how to understand and meet
customers’ needs generally. The second model comprises
those operations, work practices and business processes,
which are essential in meeting customers’ needs. The
third model (organisation designing model) helps the
company to check, whether or not the operations, work
practises and business processes of the second model can
be found in and applied to the company.