China : Urban Services and Governance

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dc.creatorBrixi, Hana
dc.date2012-03-19T19:12:07Z
dc.date2012-03-19T19:12:07Z
dc.date2009-08-01
dc.date.accessioned2026-07-01T01:16:26Z
dc.descriptionThe study addresses governance challenges in public service delivery in China. It builds on the citizen scorecard survey conducted in five Chinese cities in 2006 to gauge citizens experience with public services, and demonstrates the usefulness of citizens feedback for policy development and implementation. The survey found that citizens were generally pleased with urban public services, but worried about the associated fees. Compared with the official urban residents, the urban poor and rural migrants in cities reported sharper utilization constraints, lower readiness to complain or pay informal fees, and a much larger income share spent on public services. The reported citizens perceptions sometimes diverged from the evidence and pointed to significant information asymmetries. Explaining the survey results, the study reveals problems of inadequacy, inequality and misaligned incentives in public resource allocation. The study presents several successful experiments reducing the dependence on user fees in basic education and primary healthcare. It recognizes that China has been undertaking comprehensive reforms to enhance equity and quality in public service delivery. Such reforms have included measures to strengthen the regulatory, monitoring, and enforcement systems and accountability relationships. In the context of the ongoing reforms, this study highlights the need to: a) hold the provincial governments accountable for public service delivery performance; b) develop effective mechanisms to align public resources and incentives at each level of government with the national priorities; and c) develop proper means to empower the citizens. In this context, the study affirms that the Chinese government is rightly placing reforms in the intergovernmental, administrative, and public finance systems at the top of its agenda.
dc.formatapplication/pdf
dc.formattext/plain
dc.identifierhttp://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20090828114151
dc.identifierhttps://hdl.handle.net/10986/4222
dc.identifierhttps://doi.org/10.1596/1813-9450-5030
dc.identifier.urihttp://hdl.handle.net/123456789/416618
dc.languageEnglish
dc.relationPolicy Research working paper ; no. WPS 5030
dc.rightsCC BY 3.0 IGO
dc.rightshttp://creativecommons.org/licenses/by/3.0/igo/
dc.rightsWorld Bank
dc.subjectACCOUNTABILITY
dc.subjectACCOUNTING
dc.subjectADMINISTRATIVE BARRIERS
dc.subjectADMINISTRATIVE SYSTEMS
dc.subjectAPPROPRIATE INCENTIVES
dc.subjectAVERAGE INCOME
dc.subjectBASIC EDUCATION
dc.subjectBASIC INFRASTRUCTURE
dc.subjectBASIC NEEDS
dc.subjectCHILD SURVIVAL
dc.subjectCITIZEN
dc.subjectCITIZENS
dc.subjectCIVIL SOCIETY
dc.subjectCIVIL SOCIETY ORGANIZATION
dc.subjectCIVIL SOCIETY ORGANIZATIONS
dc.subjectCLINICS
dc.subjectCOMMUNITY HEALTH
dc.subjectDECISION MAKING
dc.subjectDISCRIMINATION
dc.subjectDISSEMINATION
dc.subjectDRUGS
dc.subjectEARTHQUAKE
dc.subjectECONOMIC ANALYSIS
dc.subjectECONOMIC DEVELOPMENT
dc.subjectECONOMIC GROWTH
dc.subjectEQUAL TREATMENT
dc.subjectEQUALIZATION
dc.subjectEQUITABLE ACCESS
dc.subjectFAMILY PLANNING
dc.subjectFEWER PEOPLE
dc.subjectFINANCIAL CONSTRAINTS
dc.subjectGENERAL PRACTITIONERS
dc.subjectGOOD GOVERNANCE
dc.subjectGOVERNANCE CHALLENGES
dc.subjectGOVERNANCE ISSUES
dc.subjectGOVERNANCE REFORMS
dc.subjectGOVERNMENT AGENCIES
dc.subjectGOVERNMENT POLICIES
dc.subjectGOVERNMENT SPENDING
dc.subjectGROUNDWATER
dc.subjectHEALTH CARE
dc.subjectHEALTH CENTERS
dc.subjectHEALTH FACILITIES
dc.subjectHEALTH INSURANCE
dc.subjectHEALTH OUTCOMES
dc.subjectHEALTH PROVIDERS
dc.subjectHEALTH SERVICES
dc.subjectHEALTH SYSTEM
dc.subjectHEALTH SYSTEM REFORM
dc.subjectHEALTH SYSTEMS
dc.subjectHOSPITAL
dc.subjectHOSPITALIZATION
dc.subjectHOUSEHOLD INCOME
dc.subjectHOUSEHOLD SURVEYS
dc.subjectHUMAN DEVELOPMENT
dc.subjectIMPORTANT POLICY
dc.subjectIMPROVING GOVERNANCE
dc.subjectINCOME DISTRIBUTION
dc.subjectINEQUALITY
dc.subjectINEQUITIES
dc.subjectINFORMED CHOICES
dc.subjectINSTITUTIONAL ARRANGEMENTS
dc.subjectINSTITUTIONAL FRAMEWORK
dc.subjectINSTITUTIONAL MECHANISMS
dc.subjectINSTITUTIONAL REFORMS
dc.subjectINSURANCE SCHEMES
dc.subjectINVESTMENT CLIMATE
dc.subjectLABOR FORCE
dc.subjectLACK OF AWARENESS
dc.subjectLARGE CITIES
dc.subjectLAWS
dc.subjectLEVEL OF DEVELOPMENT
dc.subjectLOCAL GOVERNMENT
dc.subjectLOCAL GOVERNMENTS
dc.subjectLOCAL LEVEL
dc.subjectLOCAL LEVELS
dc.subjectMARKET ECONOMY
dc.subjectMEDICAL PROFESSIONALS
dc.subjectMEDICAL STAFF
dc.subjectMEDICINES
dc.subjectMIGRANT
dc.subjectMIGRANT WORKERS
dc.subjectMIGRANTS
dc.subjectMIGRATION
dc.subjectMINISTRY OF EDUCATION
dc.subjectMINISTRY OF HEALTH
dc.subjectMOTHER
dc.subjectMUNICIPAL GOVERNMENTS
dc.subjectMUNICIPAL LEVEL
dc.subjectMUNICIPALITY
dc.subjectNATIONAL GOVERNMENTS
dc.subjectNATIONAL LEVEL
dc.subjectNATIONAL LEVELS
dc.subjectNATIONAL POLICIES
dc.subjectNATIONAL POLICY
dc.subjectNATIONAL PRIORITIES
dc.subjectOUTPATIENT CARE
dc.subjectPATIENT
dc.subjectPATIENTS
dc.subjectPER CAPITA INCOME
dc.subjectPERFORMANCE INDICATORS
dc.subjectPOLICY DEVELOPMENT
dc.subjectPOLICY RESEARCH
dc.subjectPOLICY RESEARCH WORKING PAPER
dc.subjectPOLLUTION
dc.subjectPOOR HOUSEHOLDS
dc.subjectPOPULATION GROUPS
dc.subjectPOSITIVE EXTERNALITIES
dc.subjectPOVERTY ALLEVIATION
dc.subjectPOVERTY REDUCTION
dc.subjectPRACTITIONERS
dc.subjectPRIMARY EDUCATION
dc.subjectPRIMARY SCHOOLS
dc.subjectPRIVATE SCHOOLS
dc.subjectPRIVATE SECTOR
dc.subjectPROGRESS
dc.subjectPROVINCIAL GOVERNMENTS
dc.subjectPROVINCIAL HOSPITALS
dc.subjectPROVISION OF SERVICES
dc.subjectPROVISIONS
dc.subjectPUBLIC
dc.subjectPUBLIC AFFAIRS
dc.subjectPUBLIC AGENCIES
dc.subjectPUBLIC AWARENESS
dc.subjectPUBLIC FINANCE
dc.subjectPUBLIC HEALTH
dc.subjectPUBLIC INVESTMENT
dc.subjectPUBLIC PARTICIPATION
dc.subjectPUBLIC RESOURCES
dc.subjectPUBLIC SCHOOLS
dc.subjectPUBLIC SECTOR
dc.subjectPUBLIC SECTOR GOVERNANCE
dc.subjectPUBLIC SERVICE
dc.subjectPUBLIC SERVICE DELIVERY
dc.subjectPUBLIC SERVICES
dc.subjectPUBLIC SPENDING
dc.subjectPUBLIC SPENDING PROGRAMS
dc.subjectQUALITY CARE
dc.subjectQUALITY OF CARE
dc.subjectQUALITY OF EDUCATION
dc.subjectQUALITY OF SERVICES
dc.subjectQUALITY SERVICES
dc.subjectRESEARCH INSTITUTIONS
dc.subjectRESIDENCE STATUS
dc.subjectRESOURCE ALLOCATION
dc.subjectRESPECT
dc.subjectRICHER POPULATION GROUPS
dc.subjectROADS
dc.subjectRURAL AREAS
dc.subjectRURAL RESIDENTS
dc.subjectSAFE WATER
dc.subjectSCHOOL FEES
dc.subjectSCHOOL YEAR
dc.subjectSECONDARY EDUCATION
dc.subjectSECONDARY SCHOOLS
dc.subjectSERVICE DELIVERY
dc.subjectSERVICE DELIVERY SYSTEMS
dc.subjectSERVICE PROVIDER
dc.subjectSERVICE PROVIDERS
dc.subjectSERVICE QUALITY
dc.subjectSERVICE UTILIZATION
dc.subjectSERVICES FOR CHILDREN
dc.subjectSET OF RECOMMENDATIONS
dc.subjectSOCIAL COHESION
dc.subjectSOCIAL DEVELOPMENT
dc.subjectSOCIAL SECTORS
dc.subjectSTRATEGIC PRIORITIES
dc.subjectSTRATEGIC PRIORITY
dc.subjectSUBNATIONAL LEVELS
dc.subjectSURGERY
dc.subjectTAX
dc.subjectTRANSPARENCY
dc.subjectURBAN AREAS
dc.subjectURBAN POOR
dc.subjectURBAN POPULATION
dc.subjectURBAN PUBLIC SERVICES
dc.subjectURBAN SERVICES
dc.subjectURBANIZATION
dc.subjectUSER FEES
dc.subjectUTILITIES
dc.subjectWATER POLLUTION
dc.subjectWATER RESOURCES
dc.titleChina : Urban Services and Governance

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