Social Media Monitoring, April-May 2020
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World Bank, Washington, DC
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There is a high level of knowledge on
COVID-19, with most respondents aware of common symptoms and
following preventative health measures. However, citizens
face challenges maintaining social distancing
recommendations when they need to purchase food and in their
jobs. These challenges are more prevalent among lower income
groups. Discussion on COVID-19 in social media spiked
around the time large-scale social restrictions were
introduced and common topics of conversation revolved around
health care, food access, and job loss. Complementary survey
data finds that these are citizens’ biggest concerns, over
half indicated working fewer days, and about a quarter
facing some level of food insecurity. While the overall tone
in the discussions on social media and in online news
sources has been moderating, the government handling of the
situation is widely discussed, and survey respondents
indicate concerns regarding social unrest and a wish for
further government action.
Palabras clave
CORONAVIRUS, COVID-19, PANDEMIC IMPACT, SOCIAL MEDIA, JOB LOSS, GOVERNMENT RESPONSE, PUBLIC HEALTH, LOCKDOWN, GENDER