A Roadmap for Tracking Knowledge Results – Experiences and Challenges
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World Bank, Washington, DC
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From fostering expertise to packaging
and sharing lessons from the field, the knowledge work of
the World Bank Group takes many shapes. But unlike lending
operations, knowledge work is not always subject to the same
results monitoring processes. For example, the publishing of
a report has often been used as the only indicator of a
successful knowledge product. During a program-wide effort
to develop and implement a results-based management
framework for its technical assistance work, the Water and
Sanitation Program (WSP), a multi-donor partnership
administered by the World Bank, discovered that applying the
same framework to its knowledge work helped demonstrate the
value of knowledge by drawing a connection between knowledge
inputs, outputs, outcomes, and impact. This smart lesson
describes lessons from a technical assistance program's
experience applying a results framework to knowledge work.
In addition to demonstrating value, this helped better
define different stages of knowledge work, measure progress,
and better manage program communications and knowledge management.
Palabras clave
BRAINSTORMING, COLLABORATION, DISCUSSIONS, FINANCIAL RESOURCES, INPUT DATA, KNOWLEDGE COMPONENT, KNOWLEDGE EXCHANGE, KNOWLEDGE MANAGEMENT, KNOWLEDGE PRODUCT, KNOWLEDGE PRODUCTS, KNOWLEDGE WORK, NEW TECHNOLOGIES, NUMBER OF VISITORS, ONLINE DATABASE, PUBLISHING, RESULTS, SPREADSHEET, TECHNICAL ASSISTANCE, VALUE OF KNOWLEDGE, WEB, WEB SITE, WEB TOOLS, WEBSITES