Public Services Delivery
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Washington, DC: World Bank
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The globalization of
information-satellite TV, internet, phone and fax-serves to
enhance citizens' awareness of their rights,
obligations, options and alternatives and strengthens
demands for greater accountability from the public sector.
However, the power of accountability is significantly
reduced if citizens are unable to measure their
government's performance in a meaningful way, which is
precisely the topic of this timely book. The abstract
concept of "government performance" can only be an
effective tool in public debate when there are concrete
statistics measuring performance and benchmarks against
which current indicators can be compared. This publication
offers a comprehensive view of government performance
measurement. The first part examines systems or frameworks
for measuring the performance of government at the national
level and at local levels of government. The second part of
the book focuses on particular sectors that form the core of
essential government services: health, education, welfare,
waste disposal, and infrastructure. This book provides
powerful tools to: a) development practitioners to evaluate
projects, b) to policymakers to reform their
government's policies, and c) to public interest groups
that wish to pressure their government for improvements in
government services.
Palabras clave
ACCOUNTABILITY, ACCOUNTABILITY IN GOVERNANCE, ACCOUNTING, ACCOUNTING STANDARDS, ALLOCATION OF RESOURCES, ANTICORRUPTION, BASIC EDUCATION, BUREAUCRACY, BUREAUCRATIC EFFICIENCY, CASH FLOWS, CENTRAL GOVERNMENTS, CHILD DEVELOPMENT, CITIZEN, CITIZEN FEEDBACK, CITIZEN PARTICIPATION, CITIZENS, CITIZENSHIP, CONSENSUS, CORRUPTION, CRIME, DATA COLLECTION, DATA QUALITY, DEBT, DEBT MANAGEMENT, DECISION-MAKING, DECISION-MAKING PROCESS, DECISION-MAKING PROCESSES, DEFICITS, DISTRIBUTION OF INCOME, DYSFUNCTIONAL GOVERNANCE, ECONOMIC DEVELOPMENT, ECONOMIC GROWTH, ECONOMICS, EXECUTION, FAMILIES, FAMILY PLANNING, FEDERAL AGENCIES, FEDERALISM, FINANCIAL REPORTING, FINANCIAL SUPPORT, FISCAL DECENTRALIZATION, FISCAL FEDERALISM, FISCAL INCENTIVES, FISCAL MANAGEMENT, FISCAL REFORM, FISCAL RESOURCES, GOOD GOVERNANCE, GOVERNANCE INSTITUTIONS, GOVERNANCE ISSUES, GOVERNANCE PROCESSES, GOVERNANCE QUALITY, GOVERNMENT ACCOUNTABILITY, GOVERNMENT AGENCIES, GOVERNMENT AGENCY, GOVERNMENT DEPARTMENTS, GOVERNMENT INTERVENTIONS, GOVERNMENT PERFORMANCE, GOVERNMENT PRODUCTIVITY, GOVERNMENT SERVICES, GOVERNMENT SPENDING, GOVERNMENT STRUCTURES, GROSS DOMESTIC PRODUCT, HEALTH CARE, HEALTH OUTCOMES, HEALTH POLICY, HEALTH SERVICES, HOSPITALS, HUMAN DEVELOPMENT, HUMAN DEVELOPMENT NETWORK, INCOME, INFANT MORTALITY, INFLATION, INSTITUTIONAL ARRANGEMENTS, INSTITUTIONAL MECHANISMS, INTERGOVERNMENTAL FISCAL RELATIONS, LAWS, LEGALITY, LEGISLATION, LEGISLATURE, LEGITIMACY, LEVELS OF GOVERNMENT, LICENSES, LOCAL GOVERNANCE, LOCAL GOVERNMENT, LOCAL GOVERNMENTS, LOCAL REVENUE, MEASURING GOVERNANCE, MORTALITY, MUNICIPAL SERVICES, NATIONS, NONGOVERNMENTAL ORGANIZATIONS, NUTRITION, OZONE, PERFORMANCE INDICATORS, PERFORMANCE MEASURES, POLITICAL ECONOMY, POLITICAL INFLUENCE, POLITICAL SENSITIVITY, POLITICAL STABILITY, POLITICIANS, POLLUTION, POOR GOVERNANCE, POVERTY ALLEVIATION, PRIVATE SECTOR, PUBLIC, PUBLIC ADMINISTRATION, PUBLIC ADMINISTRATION REVIEW, PUBLIC AFFAIRS, PUBLIC AGENCIES, PUBLIC AGENCY, PUBLIC BUDGETING, PUBLIC ECONOMICS, PUBLIC EXPENDITURE, PUBLIC EXPENDITURE ANALYSIS, PUBLIC FINANCE, PUBLIC FINANCES, PUBLIC FUNDS, PUBLIC GOVERNANCE, PUBLIC HEALTH, PUBLIC MANAGEMENT, PUBLIC OFFICIALS, PUBLIC POLICY, PUBLIC SECTOR, PUBLIC SECTOR ACCOUNTABILITY, PUBLIC SECTOR GOVERNANCE, PUBLIC SECTOR MANAGEMENT, PUBLIC SECTOR PERFORMANCE, PUBLIC SERVANTS, PUBLIC SERVICE, PUBLIC SERVICE PROVISION, PUBLIC SERVICES, PUBLIC WELFARE, PURCHASING POWER, PURCHASING POWER PARITY, QUALITY CONTROL, RATIONALIZATION, REGULATORY POLICIES, RESEARCH PROGRAM, REVENUE SOURCES, REVOLUTION, ROADS, SERVICE DELIVERY, SOCIAL DEVELOPMENT, SOCIAL EQUITY, SOCIAL OUTCOMES, SOCIAL PROTECTION, SOCIAL SECTOR, SOCIAL SECTORS, SOLID WASTE COLLECTION, SUBNATIONAL GOVERNMENTS, SUBSIDIARY, TAX, TELECOMMUNICATIONS, THE GAMBIA, TRANSITION ECONOMIES, TRANSPARENCY, TREASURY, WASTE, YOUTH, YOUTH WELFARE