Does Feedback Matter?

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dc.creatorJones, Maria
dc.creatorKondylis, Florence
dc.date2018-01-10T17:39:42Z
dc.date2018-01-10T17:39:42Z
dc.date2018-03
dc.date.accessioned2026-07-01T00:39:46Z
dc.descriptionWe design a field experiment to test whether eliciting feedback can affect demand for a service. We randomly assign different feedback tools in the context of an agricultural service and track their impact on farmers' demand. We find large demand effects, in the current and following agricultural seasons. These demand effects spill over, as non-client farmers in the vicinity of treated groups are more likely to sign up. Announcing monitoring to trainers across treatment and control communities has little effect on trainers' effort. We conclude that increasing farmers' control over the quality and content leads their higher demand for the service.
dc.formatapplication/pdf
dc.identifierJournal of Development Economics
dc.identifier0304-3878
dc.identifierhttps://hdl.handle.net/10986/29132
dc.identifier10.1596/29132
dc.identifier.urihttp://hdl.handle.net/123456789/408598
dc.publisherElsevier
dc.rightsCC BY-NC-ND 3.0 IGO
dc.rightshttp://creativecommons.org/licenses/by-nc-nd/3.0/igo
dc.rightsWorld Bank
dc.subjectAGRICULTURAL SERVICES
dc.subjectEXTENSION
dc.subjectFEE FOR SERVICE
dc.subjectCITIZEN ENGAGEMENT
dc.subjectDEMAND SPILLOVERS
dc.subjectTRAINING
dc.titleDoes Feedback Matter?
dc.titleEvidence from Agricultural Services
dc.typeJournal Article
dc.typeArticle de journal
dc.typeArtículo de revista

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