Cases in Outcome Harvesting : Ten Pilot Experiences Identify New Learning from Multi-Stakeholder Projects to Improve Results
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Washington, DC
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The harvesting process is
stakeholder-centered and captures qualitative, tacit
knowledge. It includes tools to substantiate and analyze
this knowledge collaboratively and communicate progress
toward impact to clients, management, and partners. The
tools are flexible to adapt to a program's design and
can provide useful details to inform the theory of change,
implementation lessons, outcomes, and indicators. This
report documents a stage one pilot to identify how outcome
harvesting can be integrated with the World Bank's
results management approach, for learning during a program s
implementation and review stages. Specifically, the pilots
examined how outcome harvesting tools can lend one to
learning about how change happens in complex aspects of
programs. For instance, what combination of interventions
worked to advance particular changes, what behavioral and
institutional changes were advanced, and what was the right
mix of social actors involved to achieve results? The
initial pilots used outcome harvesting to review progress
for 10 ongoing knowledge initiatives supporting World Bank
programs or projects in strategic thematic areas. The teams
retrospectively harvested information from about 2 to 5
years of program results. The analysis of each initiative s
achievements included an outcome map to visualize the
changes by timeline and actor and a change strategy map that
summarized the outcome information to communicate the theory
of change and results chain. Outcome harvesting tools can be
used to gather evidence on key interventions and identify
essential lessons, such as how best to adapt successful
efforts to different contexts and how to choose the best mix
of actors to involve. Teams recommended that precise
learning can be used for informing program design and
delivery, as well as defined areas for further operational
research and evaluation.
Palabras clave
ACCESS TO INFORMATION, ACCOUNTABILITY, ACTION PLANS, ADAPTIVE LEARNING, ADMINISTRATIVE REQUIREMENTS, ANTI-CORRUPTION, ANTICORRUPTION, AUTHORITY, AUTHORIZATION, BEHAVIORS, BEST PRACTICES, BOUNDARIES, BRIBES, BUDGET DEFICITS, BUSINESS CLIMATE, BUSINESS INDICATOR, BUSINESS INDICATORS, BUSINESS MODEL, BUSINESSES, CAPACITY BUILDING, CENTRAL GOVERNMENT, CHANGE AGENT, CHANGE AGENTS, CHANGE MANAGEMENT, CHANGE PROCESS, CITIZENS, CIVIL SERVANTS, CIVIL SOCIETY, CIVIL SOCIETY ORGANIZATIONS, COLLABORATION, COMMERCE, COMMON SENSE, COMMUNITY MEMBERS, COMMUNITY OF PRACTICE, COMPLEXITY, CONNECTIVITY, CONSENSUS, CONSTITUTION, COORDINATION MECHANISM, COPYRIGHT, CORRUPT, CORRUPTION, CURRICULUM, CUSTOMER SATISFACTION, DECISION-MAKING, DECREE, DISCUSSION, DISCUSSIONS, DOCUMENTS, E-LEARNING, EDUCATION SECTOR, EDUCATION SERVICES, ELEARNING, ELECTED OFFICIALS, ELECTRICITY, EQUIPMENT, EXPERIMENTATION, EXTERNAL CONSULTANT, FINANCIAL MANAGEMENT, FINANCIAL RESOURCES, FINANCIAL SUSTAINABILITY, FINANCIAL VIABILITY, FOCUS GROUPS, FOREIGN INVESTMENT, GOOD GOVERNANCE, GOVERNANCE REFORM, GOVERNMENT ACTION, GOVERNMENT LEVEL, GOVERNMENT MINISTRIES, GOVERNMENT OFFICES, GOVERNMENT OFFICIALS, GOVERNMENT PROGRAM, GOVERNMENT REVENUES, HUMAN CAPACITY, HUMAN RESOURCES, IDEA, IDEAS, IMAGE, IMPLEMENTATION PROCESS, INFORMATION SHARING, INFORMATION SYSTEMS, INITIATIVE, INNOVATIONS, INSPECTION, INSTITUTIONAL CONSTRAINTS, INSTITUTIONALIZATION, INTEGRATION, INTERVENTIONS, INTRANET, KNOWLEDGE CAPTURE, KNOWLEDGE MANAGEMENT, KNOWLEDGE SHARING, LACK OF ACCOUNTABILITY, LEADERSHIP, LEARNING, LEGISLATION, LEGITIMACY, LOCAL GOVERNMENT, LOCAL GOVERNMENTS, MANAGEMENT SERVICE, MANAGEMENT SERVICES, MANAGEMENT SYSTEM, MANAGEMENT SYSTEMS, MINISTER, MINISTERS, MINISTRIES OF AGRICULTURE, MINISTRIES OF HEALTH, MUNICIPALITY, NATIONAL TRAINING, OPERATIONAL EFFICIENCIES, PARLIAMENTARY OVERSIGHT, PERFORMANCES, PERSONAL MASTERY, POLICE, POLICY FRAMEWORK, POLITICAL LEADERS, PRACTITIONERS, PRESIDENCY, PRESIDENTS, PRIMARY EDUCATION, PROBLEM SOLVING, PROCUREMENT, PROJECT MANAGEMENT, PROVINCIAL EDUCATION, PUBLIC ADMINISTRATION, PUBLIC FINANCE, PUBLIC SCHOOLS, PUBLIC SECTOR, PUBLIC SERVICE, PUBLIC SPENDING, PUBLIC UTILITY, QUALITY OF SERVICE, QUALITY OF SERVICES, REGIONAL NETWORK, REPRESENTATIVES, RESULT, RESULTS, RURAL AREAS, SERVICE DELIVERY, SERVICES TO CITIZENS, SOCIAL NORMS, SUBNATIONAL GOVERNMENT, SUPERVISION, SUPPLY CHAIN, SUPPLY CHAIN MANAGEMENT, TACIT KNOWLEDGE, TEACHERS, TECHNICAL ASSISTANCE, TECHNICAL EXPERTISE, TECHNICAL EXPERTS, TECHNICAL SUPPORT, TEXTBOOKS, THINKING, TIME PERIOD, TRAINING MATERIALS, TRANSMISSION, TRANSPARENCY, UNIVERSAL PRIMARY EDUCATION, USE OF KNOWLEDGE, USES, VARIETY, WORK PROCESSES