Grievance Redress Mechanisms
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World Bank, Washington, DC
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This note provides guidance on how
investors can provide effective remedies to affected parties
who perceive that their rights have been adversely affected
by business activities. A grievance redress mechanism (GRM)
is a set of arrangements that enable local communities,
employees, out growers, and other affected stakeholders to
raise grievances with the investor and seek redress when
they perceive a negative impact arising from the investor’s
activities. It is a key way to mitigate, manage, and resolve
potential or realized negative impacts, as well as fulfill
obligations under international human rights law and
contribute to positive relations with communities and
employees. GRMs have been operated with varying degrees of
success. This noteprovides guidance and examples on how to
improve the design and implementation of mechanisms for
mutual benefit.
Palabras clave
RESPONSIBLE AGRICULTURAL INVESTMENT, GRIEVANCE MECHANISM, LAW ENFORCEMENT, INVESTMENT DISPUTE, ACCOUNTABILITY, COMMUNITY ENGAGEMENT, COMMUNITY DEVELOPMENT AGREEMENTS, CONSULTATION, TRANSPARENCY, MONITORING, GENDER SENSITIVITY