Unlocking the Potential of Information Communications Technology to Improve Water and Sanitation Services
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World Bank, Washington, DC
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Information Communications Technology
(ICT) growth and adoption is changing the landscape of
developing countries. Initial applications are showing how
ICTs can further water, sanitation, and hygiene (WASH) goals
and priorities, including increasing access, improving
service delivery and improving governance. This study aims
to take stock and reflect on the findings from key ICT
applications and experiences both in other sectors as well
as in the WASH sector itself. By documenting and analyzing
past successes, failures, enablers and barriers of the key
applications and experiences, it is possible to
significantly advance the areas of policy development,
guidelines, implementation, and scale up of ICT in the WASH
sector. The specific objectives of the study were to: (a)
take stock of emerging uses of ICT across sectors including
agriculture, health, education and governance; (b) document
the relevant experiences of key ICT applications (both
failures and good practices) in the water and sanitation
sector globally and in selected African countries; (c)
identify binding constraints impacting ICT adoption and
scale-up as well as the role of different actors (private,
public, development community, civil society, etc.); (d)
develop policy and guidelines for the at-scale use of ICTs
in the water and sanitation sector, including opportunities
for public/private partnerships; and (e) facilitate country
peer-to-peer exchanges and regional learning network.
Palabras clave
AGRICULTURE, EDUCATION, GOVERNANCE, HEALTH, HYGIENE, ICT, INFORMATION COMMUNICATIONS TECHNOLOGY, PUBLIC/PRIVATE PARTNERSHIPS, REGIONAL LEARNING NETWORK, SANITATION, SERVICE DELIVERY, WATER