2026-07-01http://hdl.handle.net/123456789/418106This note summarizes the experiences from a pilot project undertaken by the Tata Institute of Social Sciences (TISS), Mumbai, in partnership with the World Bank-sponsored Jalswarajya Project. The current initiative was one of six pilot projects launched by the South Asia Sustainable Development Department (SASAR) of the World Bank aimed at the application of specific social accountability tools in different contexts of service delivery through the trust fund for Capacity Building and Piloting of Social Accountability Initiatives for Community Driven Development in South Asia.application/pdfCC BY 3.0 IGOhttp://creativecommons.org/licenses/by/3.0/igo/World BankACCOUNTABILITYADVOCACYBASIC INFRASTRUCTUREBUDGETARY ALLOCATIONSCAPACITY BUILDINGCHILD DEVELOPMENTCHILD HEALTHCITIZENCITIZENSCIVIC ENGAGEMENTCIVIL SOCIETYCIVIL SOCIETY ORGANIZATIONSCLEANLINESSCOLLABORATIONCOMMUNITIESCOMMUNITY CONTRIBUTIONSCOMMUNITY DRIVEN DEVELOPMENTCOMMUNITY HEALTHCOMMUNITY PARTICIPATIONCOMMUNITY SCORE CARDCOMMUNITY SCORECARDCOMMUNITY SCORECARDSDATA COLLECTIONDECISION-MAKING PROCESSDEMOCRATIC GOVERNANCEDESCRIPTIONDEVELOPMENT PLANSDISSEMINATIONDRINKING WATEREDUCATION ACTIVITIESEDUCATION SYSTEMEXERCISESFACILITATORSFEMALEFIELDWORKFOCUS GROUPFOCUS GROUPSGENDERGOOD GOVERNANCEHEALTH CAREHEALTH CARE SYSTEMHEALTH CENTERSHEALTH SERVICESHOSPITALSILLITERACYIMPROVING SERVICE DELIVERYINFANTINTERFACE MEETINGSLACK OF KNOWLEDGELOCAL GOVERNMENTLOCAL SERVICE PROVIDERSMALNOURISHED CHILDRENMATERNAL MORTALITYMEDICINESMILLENNIUM DEVELOPMENT GOALSMOBILIZATIONMORTALITYNEEDS ASSESSMENTNUTRITIONPARTICIPATION OF WOMENPARTICIPATORY APPROACHPARTICIPATORY BUDGETINGPATIENTPERFORMANCE EVALUATIONPERFORMANCE INCENTIVESPILOT PROJECTSPIPELINEPOLICY IMPLICATIONSPOOR PEOPLEPREGNANT WOMENPRIMARY EDUCATIONPRIMARY SCHOOLSPROBLEM SOLVINGPUBLIC ACCOUNTABILITYPUBLIC AWARENESSPUBLIC HOSPITALSQUALITY CONTROLQUALITY OF SERVICEQUALITY OF SERVICE DELIVERYRESPONSIBILITY FOR WATERRIGHT TO INFORMATIONRURAL POPULATIONRURAL WATERRURAL WATER SUPPLYSANITATIONSCHOOL BUILDINGSSCHOOL LEVELSSECONDARY SCHOOLSSELF EVALUATIONSERVICE PROVIDERSSOCIAL ACCOUNTABILITYSOCIAL ACCOUNTABILITY INITIATIVESSOCIAL ACCOUNTABILITY MECHANISMSSOCIAL AUDITSOCIAL AUDITSSOCIAL DEVELOPMENTSOCIAL SCIENCESSTAKEHOLDERSSUSTAINABLE DEVELOPMENTTOILET FACILITIESTRANSPARENCYUSE OF RESOURCESUSER FEESVILLAGEVILLAGE DEVELOPMENTVILLAGE LEVELVILLAGESWATER SUPPLYWATER SUPPLY MANAGEMENTWATER SUPPLY SERVICEWATER SUPPLY SERVICESWORKERSBrief